flat. fair. finished.

Volume-metered survey apps bill you more for succeeding. toldby never meters responses at all — free to start, one flat price for the whole history. And that's the whole pricing page.

Free
$0 /month
  • Unlimited responses — never metered
  • All question types & every template
  • Thank You + Order Status surveys
  • Analytics, feed & export for the last 24 hours
Install free on Shopify
14-DAY PRO TRIAL
Pro
$6 /month, flat

or $50/year — save 31%

  • 14-day free trial
  • Unlimited history — every response, forever
  • AI insights — themes, sentiment, verbatim quotes
  • Full analytics & unlimited CSV export
  • Priority support
Start free trial

No response metering. No surprise repricing — ever.

fair questions

What happens when my store grows?

Nothing. toldby never meters responses on either plan, so your bill cannot move because your order volume did. Pro stays a flat $6/mo, and we will never raise your price mid-subscription.

Is there a limit on the free plan?

Not on how much you collect — free takes unlimited responses, with every question type and every template. The limit is how far back you can look: analytics, the response feed and CSV export all show the last 24 hours. Pro opens the whole history.

What happens to my responses if I downgrade?

Nothing is deleted. Dropping to free locks everything older than the last 24 hours behind the window — re-subscribe and every response is there, untouched, exactly where you left it.

How does the Pro trial work?

Pro runs free for 14 days, billed through Shopify afterwards. Cancel inside the trial and you are not charged — your surveys keep running on the free plan and your responses stay yours.

Is the yearly plan any different from monthly?

Same Pro plan, same unlimited everything — $50 billed once a year instead of $6 a month, which is 31% less than paying monthly. Both start with the same 14-day trial.

how this compares

Most survey apps price on volume — your orders, or your responses. Here is what that means next to a flat $6, and where each of them beats us.

Or skip the apps and start from the question: every template toldby ships, with what each one can and cannot tell you.

one price.
every answer.

Install free from the Shopify App Store, publish a survey in five minutes, and upgrade when you want the history.

Install free on Shopify