Qualtrics ended Delighted access on June 30, 2026 and deleted remaining data after the deadline. If you ran NPS on Delighted, toldby is the Shopify-native way to keep measuring — with a one-click Delighted-style NPS template and every score attached to the order that earned it.
Everything Delighted did for your Shopify store, without the per-response metering.
| What you had in Delighted | In toldby |
|---|---|
| NPS surveys after purchase | One-click Delighted-style NPS template on your Thank You and Order Status pages |
| Historical NPS data | Keep the export you saved as your archive — toldby starts a fresh trendline rather than importing the old one |
| Open-text follow-up (“What's the main reason?”) | Included — plus AI theme and sentiment summaries Delighted never had |
| Per-response pricing tiers | Replaced with flat pricing: free plan, then $6/mo unlimited |
Delighted was a general-purpose survey tool with a Shopify connection bolted on. toldby runs on Shopify's Checkout UI Extensions: surveys render natively on the Thank You and Order Status pages, every answer attaches to the order and customer record, and there is no storefront speed penalty.
And because answers carry order context, NPS stops being a vanity trendline — see scores by product, channel, and country, and spot what your detractors keep mentioning while the order is still fresh.
toldby is live on the Shopify App Store. Install free, publish the Delighted-style NPS template, and keep the CSV you exported as your archive.
Install free on Shopify