asked & answered.

toldby is a post-purchase survey app for Shopify stores — attribution (“how did you hear about us”), NPS, and open-text feedback with AI-summarized insights and flat pricing.

Yes — toldby is live on the Shopify App Store and installs free in a couple of clicks. Billing runs through your Shopify invoice, so there is no separate account to create and no card to enter on our site.

toldby is built on Shopify's Checkout UI Extensions, so surveys render natively on your Thank You and Order Status pages. No theme edits, no code, and no scripts injected into your storefront.

Three kinds: multiple choice, NPS (0–10), and open text. The ready-made templates are built from those — attribution (“how did you hear about us”), a Delighted-style NPS, CSAT, “what almost stopped you?” — so your first survey is live in minutes, or you can write your own.

It reads your open-text answers and summarizes them into themes and sentiment, so a thousand replies become five things to act on — quoting customers word for word, linked back to the response it came from. Pro plans get a digest of what changed each time enough new answers have gathered to be worth summarizing.

Free collects unlimited responses and shows you the last 24 hours of them. Pro is a flat $6/mo — or $50/year — and opens the full history plus AI insights. That's the whole model — see the pricing page.

No. toldby is never metered by order volume or response count on either plan — Pro stays a flat $6/mo no matter how fast you grow, and we will never raise your price mid-subscription.

No. Collection is never capped or throttled on either plan — every answer a customer gives is stored, however many arrive. What free limits is the lookback: analytics, the response feed and the CSV export all reach back 24 hours. Pro removes that ceiling and nothing else changes.

The survey moves in one click: toldby ships a Delighted-style NPS template with the same 0–10 question and open-text follow-up your customers already know. Keep the CSV you exported from Delighted for your historical scores — toldby starts a fresh trendline, and every score on it is attached to a real Shopify order.

You do. Your customers' answers belong to your store — export them any time, and we never sell or share response data. Deletion requests are honored through Shopify's GDPR webhooks.

No. Surveys run on Shopify-hosted checkout pages through Checkout UI Extensions rather than scripts added to your theme, so your storefront carries no extra script weight.