vera labs
Support
Help with your Shopify apps.
Get setup guidance, billing answers, and troubleshooting for toldby and ShipEmbargo. Learn about the upcoming PackDisclose EPR and Finely, too.
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toldby
Post-purchase surveys: setup, responses, and billing.
Read the FAQs
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ShipEmbargo
Shipping restrictions: rules, checkout behavior, and
billing.
Visit the support center
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PackDisclose EPR
Coming soon: packaging reporting, planned features, and early access.
Read the early-access FAQs
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Finely
Launching soon: product personalization and paid extras for Shopify.
Explore Finely and its FAQs
Email the app team.
- toldby: hello@gettoldby.com
- ShipEmbargo: support@shipembargo.com
- PackDisclose EPR: support@packdisclose.com for questions or an early-access request. The app is coming soon.
- Finely: support@madefinely.com for product questions. Finely is launching soon.
Help us get you an answer.
A few details can save a round trip. If you can, include:
- The app name and your Shopify store address.
- What you expected to happen, and what happened instead.
- A screenshot and roughly when the issue happened.
For PackDisclose EPR, you can share the countries or states you report in and your biggest packaging-reporting challenge. Include only information you want to share; store access and customer data are not needed for an early-access request.
Anything else?
For app feedback, partnerships, or questions about Vera Labs, write to hello@veralabsllc.com.
You can use the same address to ask what data we hold about you or request its deletion. Our privacy policy explains this website and links to each app's policy and privacy contact.